Customers can receive 24 hours, 7 day a week support from our help center, community, and chatbot. Depending on your plan and account type, you can also access phone and live chat support at https://security.mmsoftware100.com/support .
Support hours and response times Customers of all account types can use the help center, community forums, and chatbot 24 hours a day, 7 days a week. Priority email support: Plus, Family, Professional, and business users can expect an email response from support within 1 business day (Monday–Friday). Business users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week. Live chat and phone support are available during your local business hours, 9:00 am – 5:00 pm.
All customers have access to support in English. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. Sign in and visit https://security.mmsoftware100.com/support to see your language options.
If your language isn’t listed at https://security.mmsoftware100.com/support , you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team.
Phone support is available to all accounts, during local business hours. Phone support +959693555050